Changes between Version 2 and Version 3 of TracTickets


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Timestamp:
Jun 10, 2010, 1:36:26 PM (14 years ago)
Author:
trac
Comment:

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  • TracTickets

    v2 v3  
    22[[TracGuideToc]]
    33
    4 The Trac issue database provides simple but effective tracking of issues and bugs within a project.
     4The Trac ticket database provides simple but effective tracking of issues and bugs within a project.
    55
    66As the central project management element of Trac, tickets are used for '''project tasks''', '''feature requests''', '''bug reports''' and '''software support issues'''.
    … …  
    2121 * '''Version''' - Version of the project that this ticket pertains to.
    2222 * '''Keywords''' - Keywords that a ticket is marked with.  Useful for searching and report generation.
    23  * '''Severity''' - The importance of this issue, ranging from ''trivial'' to ''blocker''.
    2423
    25  * '''Priority''' - The assigned development priority, ranging from ''low'' to ''high''.
     24 * '''Priority''' - The importance of this issue, ranging from ''trivial'' to ''blocker''.
    2625 * '''Milestone''' - When this issue should be resolved at the latest.
    2726 * '''Assigned to/Owner''' - Principal person responsible for handling the issue.
    28  * '''Cc''' - A list of other associated people. ''Note that this does not imply responsiblity or any other policy.''
    29  * '''External ID''' - ID that can be used to reference an item in another system that corresponds to the ticket.
     27 * '''Cc''' - A comma-separated list of other users or E-Mail addresses to notify. ''Note that this does not imply responsiblity or any other policy.''
    3028 
    3129 * '''Resolution''' - Reason for why a ticket was closed. One of {{{fixed}}}, {{{invalid}}}, {{{wontfix}}}, {{{duplicate}}}, {{{worksforme}}}.
    … …  
    3634'''Note:''' Versions of Trac prior to 0.9 did not have the ''type'' field, but instead provided a ''severity'' field and different default values for the ''priority'' field. This change was done to simplify the ticket model by removing the somewhat blurry distinction between ''priority'' and ''severity''. However, the old model is still available if you prefer it: just add/modify the default values of the ''priority'' and ''severity'', and optionally hide the ''type'' field by removing all the possible values through [wiki:TracAdmin trac-admin].
    3735
    38 '''Note:''' the ''type'' (TicketTypes), ''component'' (TicketComponent), ''version'' (TicketVersion), ''priority'' (TicketPriority) and ''severity'' (TicketSeverity) fields can all be managed through [wiki:TracAdmin trac-admin].
     36'''Note:''' the [trac:TicketTypes type], [trac:TicketComponent component], version, priority and severity fields can be managed with [wiki:TracAdmin trac-admin] or with the [trac:WebAdmin WebAdmin] plugin.
     37
     38'''Note:''' Description of the builtin ''priority'' values is available at [trac:TicketTypes#Whyistheseverityfieldgone TicketTypes]
    3939
    4040== Changing and Commenting Tickets ==
    … …  
    5757'''Note:''' See TracNotification for how to configure email notifications of ticket changes.
    5858
    59 === State Diagram ===
    60 [[Image(http://projects.edgewall.com/trac/attachment/wiki/TracTickets/Trac%20Ticket%20State%20Chart%2020060603DF.png?format=raw)]]
    61 
     59'''Note:''' See TracWorkflow for information about the state transitions (ticket lifecycle), and how this workflow can be customized.
    6260
    6361== Default Values for Drop-Down Fields ==
    … …  
    7169 * `default_type`: Default ticket type
    7270 * `default_version`: Name of the default version
     71 * `default_owner`: Name of the default owner, ''if no owner for the component has been set''
    7372
    74 If any of these options are omitted, the default value will either be the first in the list, or an empty value, depending on whether the field in question is required to be set.
     73If any of these options are omitted, the default value will either be the first in the list, or an empty value, depending on whether the field in question is required to be set.  Some of these can be chosen through the [trac:WebAdmin WebAdmin] plugin in the "Ticket System" section (others in the "trac.ini" section).  The default owner for a ticket will be the component owner, if that is set, or `default_owner`, if not.
    7574
    7675
    … …  
    8483== Assign-to as Drop-Down List ==
    8584
    86 If the list of possible ticket owners is finite, you can change the ''assign-to'' ticket field from a text input to a drop-down list. This is done by setting the `restrict_owner` option of the `[ticket]` section in [wiki:TracIni trac.ini] to “true”. In that case, Trac will use the list of all users who have logged in and set their email address to populate the drop-down field.
     85If the list of possible ticket owners is finite, you can change the ''assign-to'' ticket field from a text input to a drop-down list. This is done by setting the `restrict_owner` option of the `[ticket]` section in [wiki:TracIni trac.ini] to “true”. In that case, Trac will use the list of all users who have accessed the project to populate the drop-down field.
    8786
    88 To appear in the dropdown list, a user needs be registered with the project, ''i.e.'' a user session should exist in the database. Such an entry is automatically created in the database the first time the user submits a change in the project, for example when editing the user's details in the ''Settings'' page. Also, the user must have `TICKET_MODIFY` [TracPermissions permissions].
     87To appear in the dropdown list, a user needs be registered with the project, ''i.e.'' a user session should exist in the database. Such an entry is automatically created in the database the first time the user submits a change in the project, for example when editing the user's details in the ''Settings'' page, or simply by authenticating if the user has a login. Also, the user must have `TICKET_MODIFY` [TracPermissions permissions].
     88
     89'''Note:''' See [http://pacopablo.com/wiki/pacopablo/blog/set-assign-to-drop-down Populating Assign To Drop Down] on how to add user entries at database level
     90
     91'''Note 2:''' If you need serious flexibility and aren't afraid of a little plugin coding of your own, see [http://trac-hacks.org/wiki/FlexibleAssignToPlugin FlexibleAssignTo] (disclosure: I'm the author)
     92
     93'''Note 3:''' Activating this option may cause some performance degradation, read more about this in the [trac:TracPerformance#Configuration Trac performance] page.
    8994
    9095== Preset Values for New Tickets ==
    … …  
    107112 * '''cc''' - The list of emails for notifying about the ticket change
    108113
    109 '''Example:''' ''/trac/newticket?summary=Compile%20Error&version=1.0&component=gui''
     114'''Example:''' ''/trac/newticket?summary=Compile%20Error&version=1.0&component=gui''[[BR]]
    110115
    111116----
    112 See also:  TracGuide, TracWiki, TracTicketsCustomFields, TracNotification
     117See also:  TracGuide, TracWiki, TracTicketsCustomFields, TracNotification, TracReports, TracQuery