Changes between Version 6 and Version 7 of SubmitTicket

Timestamp:

Jun 12, 2007, 9:10:01 AM (17 years ago)

Author:

jbirch

Comment:

--

SubmitTicket

@@ -5 +5 @@
 Before submitting a ticket
  * [/mapguide/search Search the tracker] to see if your issue has already been filed.
- * Ask on the [http://lists.osgeo.org/mailman/listinfo/mapguide-users mapguide-users] mail list first to be sure what you're seeing is a bug or if a particular feature already exists.
- * Sign up for an [http://www.osgeo.org/osgeo_userid OSGeo UserID] and use it to login to this site before submitting your ticket.  This ensures that you are notified of updates (without having to reveal your email address to the world) and that we can find you if we need to ask any questions.
+ * Ask on the [http://lists.osgeo.org/mailman/listinfo/mapguide-users mapguide-users] mailing list first to be sure what you're seeing is a bug or if a particular feature already exists.
+ * Sign up for an [http://www.osgeo.org/osgeo_userid OSGeo UserID] and use it to login to this site.
 
 When submitting a defect
@@ -16 +16 @@
  * Include motivations and use cases to justify the requirement.
 
-Finally please do not
+Values for ticket properties
+ * Fill in the Version field with the version of !MapGuide Open Source that you are using
+ * All other fields may be modified when the ticket is reviewed/assigned, so you can leave them blank
+
+Attachments
+ * Attachments (patches, images, partial logfiles) are strongly encouraged.  Your submission should speak for itself.  Please try to keep file sizes down though.
+
+Finally please do '''not'''
  * Use the ticket system to ask support questions. Use the [http://lists.osgeo.org/mailman/listinfo/mapguide-users mapguide-users] mail list for that.
  * Reopen issues that have been marked "wontfix". This mark means that the decision has been made that we can't or won't fix this particular issue. If you're not sure why, please ask on [http://lists.osgeo.org/mailman/listinfo/mapguide-internals mapguide-internals].
  * Use the ticket tracker for lengthy discussions, because they're likely to get lost. If a particular ticket is controversial, please move discussion to [http://lists.osgeo.org/mailman/listinfo/mapguide-users mapguide-users] or [http://lists.osgeo.org/mailman/listinfo/mapguide-internals mapguide-internals].
+
+You can submit new tickets [/mapguide/newticket here], or by clicking on the New Ticket link at the top of this page.