Opened 11 years ago

Closed 10 years ago

#224 closed defect (fixed)

Poor error message from "MapGuide Site Administrator" when server not running

Reported by: rajavijaysingh Owned by: rexszeto
Priority: medium Milestone: 2.0
Component: Map Admin Version:
Severity: minor Keywords:
Cc: External ID:

Description

Installed MapGuide1.1.0 Web Server Extensions with bundled configuration. Tried login userid Administrator and password admin not working

Change History (8)

comment:1 Changed 11 years ago by tomfukushima

What error messages or behavior are you getting? Is there anything in the error log? Operating system? Is the server process running? ...

How many times have you tried to log into the Admin page? Sometimes the server does not respond to the first few attempts at login because it is starting up the server processes so you may want to try a couple of times.

comment:2 Changed 11 years ago by rajavijaysingh

Error message which i m getting is "Authentication failed. Please enter a valid username and password.".

Apache server was running... I couldn't find any error logs

I'm using winXP sp2 OS. I tried to login about 5 to 6 times

comment:3 Changed 11 years ago by tomfukushima

Is the server process running?

comment:4 Changed 11 years ago by jng

I was doing an upgrade from 1.1.0 to 1.2.0RC2 and got this same error. After some investigation, I killed all the running php-cgi.exe processes in the Task Manager (which were probably associated with the previous installed version) and I was able to login succesfully again.

Does this help?

comment:5 Changed 11 years ago by rajavijaysingh

Resolution: invalid
Status: newclosed

Mapguide server was not up, now its working, thank you guys for ur responses

comment:6 Changed 11 years ago by tomfukushima

Milestone: 1.3
Priority: highmedium
Resolution: invalid
Severity: blockerminor
Status: closedreopened
Summary: Not able to login "MapGuide Site Administrator"Poor error message from "MapGuide Site Administrator" when server not running

I've changed the summary of this defect.

We should see if we can detect in the Site Admin that the server is not running and display the appropriate error message. The current error message does not point the admin to the actual problem.

Even though this was found against 1.1.0, the same behavior can probably be found in 1.2.0.

comment:7 Changed 11 years ago by tomfukushima

Owner: set to rexszeto
Status: reopenednew

comment:8 Changed 10 years ago by tomfukushima

Resolution: fixed
Status: newclosed
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