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Ticket #224 (closed defect: fixed)

Opened 1 year ago

Last modified 6 months ago

Poor error message from "MapGuide Site Administrator" when server not running

Reported by: rajavijaysingh Assigned to: rexszeto
Priority: medium Milestone: 2.0
Component: Map Admin Version:
Severity: minor Keywords:
Cc: External ID:

Description

Installed MapGuide?1.1.0 Web Server Extensions with bundled configuration. Tried login userid Administrator and password admin not working

Change History

07/05/07 10:55:02 changed by tomfukushima

What error messages or behavior are you getting? Is there anything in the error log? Operating system? Is the server process running? ...

How many times have you tried to log into the Admin page? Sometimes the server does not respond to the first few attempts at login because it is starting up the server processes so you may want to try a couple of times.

07/05/07 11:06:45 changed by rajavijaysingh

Error message which i m getting is "Authentication failed. Please enter a valid username and password.".

Apache server was running... I couldn't find any error logs

I'm using winXP sp2 OS. I tried to login about 5 to 6 times

07/05/07 11:31:25 changed by tomfukushima

Is the server process running?

07/05/07 22:34:34 changed by jng

I was doing an upgrade from 1.1.0 to 1.2.0RC2 and got this same error. After some investigation, I killed all the running php-cgi.exe processes in the Task Manager (which were probably associated with the previous installed version) and I was able to login succesfully again.

Does this help?

07/06/07 01:20:43 changed by rajavijaysingh

  • status changed from new to closed.
  • resolution set to invalid.

Mapguide server was not up, now its working, thank you guys for ur responses

07/09/07 11:34:10 changed by tomfukushima

  • status changed from closed to reopened.
  • severity changed from blocker to minor.
  • summary changed from Not able to login "MapGuide Site Administrator" to Poor error message from "MapGuide Site Administrator" when server not running.
  • priority changed from high to medium.
  • milestone set to 1.3.
  • resolution deleted.

I've changed the summary of this defect.

We should see if we can detect in the Site Admin that the server is not running and display the appropriate error message. The current error message does not point the admin to the actual problem.

Even though this was found against 1.1.0, the same behavior can probably be found in 1.2.0.

07/09/07 11:34:44 changed by tomfukushima

  • status changed from reopened to new.
  • owner set to rexszeto.

02/28/08 23:05:48 changed by tomfukushima

  • status changed from new to closed.
  • resolution set to fixed.